Frequently Asked Question
I did not receive your emails/I’m not receiving your emails
- check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
- if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations
2.1 Do I need an account to shop?
Yes, signing up an account with us helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or create your account before you check out at the shopping bag page.
2.2 What are the benefits of creating an account?
By creating an account, you will be able to:
- Checkout faster by saving your addresses in your Address Book
- View your order status and history under My Orders
- Save your favourite items with your Wishlist
- Receive the Latest News on Promotions, New Arrivals and Exclusives deals.
Create or access your account here.
2.3 How do I create an account or login to my account?
To create an account, simply click on ‘Register’ and fill in your Username, Email and Password. A registration confirmation will be emailed to you, after verifying your email; you can proceed to fill in your particulars.
To login, click on ‘Login’ and enter your username and password.
2.4 How can I edit/ update my account details?
*Unfortunately, usernames cannot be changed.
2.5 How can I edit/ update my billing & shipping address?
Please sign in to your account and click on ‘Address Book’ from your account overview. You will be able to edit/update your billing and shipping addresses in your Address Book and save them for your future orders.
2.6 How do I reset/ change my password?
If you have forgotten your password, simply click on ‘Login’ followed by ‘Lost your password’. Enter your username/email address and click on “Reset Password”. You will receive an e-mail with a link to reset your password.
To change your password, sign in to your account and click on “Account Details” from your account overview.
Patron Stands are proud of our manufacturing process and we select high-grade composition materials. We are confident to warranty all Patron Stands products that are faulty or defective due to manufacturing errors for a period of THREE (3) YEARS
Please contact firstname.lastname@example.org directly with all warranty issues, accompanied by clear pictures of the defect.
After three years, replacement parts are still free but we will charge a small fee for shipping and handling.Click to Register Warrenty
3.1 Can I request for an exchange?
We do accept exchange within 7 days of purchase. However, please ensure that the item is in its original and unused condition. Customers who wish to exchange items would have to send them back to us either via registered postage or come down to our office.
*Do note that if customer opts for exchange via registered postage, both postage fees would be bear by customer.
3.2 Can I request for a return?
We do accept returns within 7 days of purchase. However, please ensure that the item is in its original and unused condition. Customers who wish to return items would have to send them back to us at their own cost and upon receiving the items; we will issue a coupon code of the refund value.
*Do note that all returns must be sent back to us within 5 working days after return authorization given.